Jingdong Mall allegedly sells outdated skincare packaging date inconsistent with the batch number

Mr. Feng said that on December 1st last year, he purchased the "Biotherm - Translucent Skin Revive Essence" produced by L'Oreal on the "Jingdong Mall" online for a total of 398 yuan. Mr. Feng received the goods the next day, but has not received invoices so far. The limited period of time specified in the Chinese on the product packaging box is March 1, 2015. Due to concerns about product authenticity and quality issues, he asked the “Biotherm” Hong Kong customer service phone to ask for relevant information. The customer service staff informed the batch number printed on the product packaging box that the production date of the product was January 22, 2009. Three years, ie the expiration date of the product has expired on January 22, 2012.

Subsequently, Mr. Feng also telephoned the customer service of “Biotherm” in mainland China. The answer was that the product's limited use period was based on the date marked on the bottle. When Mr. Feng asked the production date of the product, the customer service answer was unclear. When further questioning the product lot number, The customer service was not informed when it was meant.

Mr Feng said that he had complained to L'Oréal, but L'Oreal responded that he had never sold the product in mainland China and denied having a partnership with a third-party store of Jingdong Mall. Mr. Feng said that he is still unable to confirm the authenticity and origin of the product, but at least it can be confirmed that the cosmetics has exceeded the shelf-life of the sale, the behavior of the two defendants has constituted fraudulent consumers and should bear legal responsibility. Mr. Feng requested the two defendants to jointly return the payment of 398 yuan while claiming a loss of 398 yuan and a notary fee of 1,000 yuan.