500,000 yuan ordered "solid wood furniture" controversy

Ms. Huang from Jiaojiang District, Taizhou City paid a deposit of 500,000 yuan in Jiaojiang Hongjiahongxing Meikailong to customize a set of solid wood furniture worth 600,000 yuan. When the store was installed at the door, Ms. Huang found that the materials used in the furniture and the number of squares were different. After communicating with the store, she called the local 12315 hotline.

After receiving the complaint, the staff of the Hongjia Market Supervision Office of Jiaojiang District rushed to Ms. Huang’s home to take photos of the furniture installed on the site and take samples for comparison. At the same time, contact the manufacturer to understand the situation and carefully review the contract details.

It turned out that at the beginning of the transaction, Ms. Huang only listened to the letter store's commitment to complete solid wood materials, and paid a deposit of 500,000 yuan, so that the two parties in the contract did not fully define the solid wood material. When the furniture was installed, Ms. Huang found that the furniture provided by the store was very different from what she wanted, and then she thought about communicating rights.

According to the requirements of "General Technical Conditions for Wood Furniture", wooden furniture is divided into three categories: solid wood furniture, wood-based panel furniture and comprehensive furniture. Solid wood furniture is divided into solid wood furniture, solid wood furniture and solid wood veneer furniture, all of which require solid wood sawn timber or solid wood panels, which have certain requirements for wood. The wood-based panel furniture is commonly known as the “density board”. It is divided into fiberboard, particleboard, fine-working board and multi-layer plywood. It is made of various kinds of wood granules. The furniture of Ms. Huang’s furniture is this material. Solid wood furniture has a long service life of more than 15 years; wood-based panel furniture has a short service life, and if it is covered with no paint, it will turn black and black.

After many mediations by the market supervision staff and the organizer of Red Star Macalline, Ms. Huang and the store finally reached a rectification agreement, and the store promised to replace the artificial panels with solid wood panels in accordance with the rectification agreement.

The market supervision staff said that “Ms. Huang did not understand the difference between wooden furniture and solid wood furniture when purchasing furniture. When the contract was signed, the difference between the wooden furniture and the solid wood furniture was different. The actual effect was different. The case is not a case, we receive similar complaints every year, but the case is relatively large." Cao Chengfeng

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