Furniture complaints became hot spots for consumers in August

On September 3, the Beijing Municipal Administration of Industry and Commerce released the 12315 comprehensive information collection service platform for the August 2013 consumer complaint analysis. The public notice showed that the complaints about furniture products in August became a hot spot reflected by consumers. Among them, the “12315” and “96315” hotlines registered a total of 84 complaints, an increase of 20 from the previous month.

The main problems involved are: serious quality problems such as deformation and cracking of furniture, merchants are not refundable or exchanged; merchants delay delivery, installation and maintenance; fail to pay liquidated damages according to the contract. The Municipal Administration for Industry and Commerce reminded that when signing a furniture sales contract, it is necessary to clarify the “Regulations on the Responsibility for Repair, Replacement, and Return of Furniture Products in Beijing” and agree in writing to delay the delivery of liquidated damages so that legal rights can be effectively defended when they are infringed.

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