Ms. Zhou purchased a “multifunctional solid wood children's bed†through an e-commerce platform. After receiving the goods, she discovered that not only was the attached cabinet door cracked, but the smell of the bed board was pungent. “It was still hanging on the balcony for one day. "I can smell it." After a closer look, the so-called "pine wood bed board" section can obviously be seen as a man-made board, not a solid wood but just a veneer. The reporter learned that the proportion of consumer online shopping for children's furniture has increased year by year. However, the rate of complaints about rights protection has also risen. "A lot of parents choose children's furniture for children, they are more concerned about health and environmental protection and safety issues, so the purchase of more solid wood." Mr. Chen, a sales staff in Guangzhou, a home store told reporters, and the store's physical store after the first look Different buying experience, online shopping solid wood furniture can only understand the situation from the store's product description, the picture can only refer to, some consumers will encounter the situation that the goods are not right, "solid wood furniture is actually a broad concept," he said, Which includes all solid wood furniture, but also some use only solid wood frame and the rest of the use of sheet metal, or even just wood veneer furniture, "merchants are often vaguely referred to as solid wood furniture." Solid wood children's bed is not all solid wood Ms. Chou lives in Yuexiu District, Guangzhou. Since she added “Two Children†in July last year, she and her family decided to renovate the original children’s room in the family, including replacing the ordinary children’s bed with a bed. Ms. Chou said that because her eldest daughter is about to go to elementary school, the current degree room should not be changed again, and the three-bedroom and one-room are basically enough to live. Therefore, she and her family decided to make only some changes to the children's room so that the two children can coexist in the future. One room. "A lot of friends who have had two children around are trying to expand the capacity of the children's room at home." Ms. Zhou's experience of "becoming a person" is to replace a multi-functional child's bed with no space, and it can basically solve the problem. Out of consideration for the health of children, Ms. Zhou listened to her friends' suggestions and wanted to buy solid wood beds. After seeing several home hypermarkets in the city, Ms. Zhou, who believes she has more online shopping experience, has begun to pay attention to these products on the e-commerce platform. The search results made her a little hesitant. “The price difference is quite large, from 1200 yuan to 5000. There are multiple, and they all call themselves "solid wood." In the end, Ms. Zhou selected a multi-functional solid wood children's bed in a brand flagship store, two floors above and below, with a bookshelf and a small cupboard, and under the bed. There are two drawers with good capacity, "feeling that the storage function is very good, and the size of my children's room also happens to match." Since the store is doing promotions, Ms. Zhou's final payment is 2,688 yuan. The store promised "flash delivery" and "national shipping" are no problem, Ms. Zhou 8 days after the order, logistics will be sent to her children's bed downstairs. When Ms. Zhou and her family opened the packaging, they discovered that something was wrong. “The packaging is intact, but there is a crack in the door, which is definitely a quality problem.†Ms. Zhou immediately took out her mobile phone and started to communicate with the store's customer service. Customer service attitude is not bad, saying that the door cracking can be changed." Originally thought that the problem was solved, Ms. Zhou began to carefully observe other parts of the package. "The smell is very big and it is pungent. Solid wood furniture should not be like this." In this regard, the customer service explained that "when the package is in the process of logistics, there must be some odors, and it will disappear when the air is dry," and the customer service again confirms that "the crib is solid wood." Ms. Zhou and her family, who were not assured, moved all the parts of the children's bed to the balcony. After drying for one day according to customer service, the scent did not dissipate. “It's still an obvious smell of glue†and a closer look at the section of the bedboard. It can be seen that the bed board is not the “pine wood bed board†described by the store, but the artificial board. Ms. Zhou once again communicated with the customer service, and the customer service stated that “the solid wood children's bed means the frame is pure solid wood and the bed board is pine veneerâ€. In this regard, Ms. Zhou believes that the pine veneer is not a “pine bedâ€, and the store’s product description is not true. Misleading consumers to buy, "I want to buy a solid wood children's bed, if you know that the bed board is a veneer panel, I will never buy." Because of cracks in the door and the two major problems of the goods, Ms. Zhou insisted on the return. At the beginning, the store did not agree to retreat, but said that the cracked doors could be changed. The problem was that the goods were not on the board. The store believed that "solid wood furniture originally consisted of solid wood and main frame wood. Our product description did not say that it was full. Solid wood did not exist in fact.†After repeated communication failures, Ms. Zhou filed a complaint with the e-commerce platform. Under the mediation of the three parties, the merchant finally agreed to return the goods. Children's furniture online shopping is not perfect The reporter searched for the "multifunctional solid wood children's bed" on Taobao's platform and obtained 100 pages of search results. Among them, the ones marked "all solid wood" accounted for the majority, but the price did indeed go a long way, as Ms. Zhou said. From 600 yuan to more than 6,000 yuan, but from the description of the store's products, it is impossible to see what these "all-solid wood" children's beds have caused 10 times the spread. “The price difference is mainly the material difference. A hundred-dollar solid wood bed is not very reliable.†Mr. Chen, a salesperson at a home store in Guangzhou, told reporters that online shopping prices are usually cheaper than physical stores, but all solid wood The cost of furniture is there. If it is too cheap, is it a question mark for all solid wood? “Some of the wood furniture that is called solid wood are made of solid wood and the rest are made of wood or even solid wood veneer furniture.†The price of real all solid wood furniture is indeed a lot worse. In addition, the quality of furniture hardware components, paint, etc., is closely related to the price. The reporter learned that since the implementation of the "comprehensive two-child" policy, the children's furniture market has been on the rise. Many "two-child" families have the need to purchase or replace children's furniture. “Children's furniture is really easy to sell,†Mr. Chen said. On last year’s “May 1st†and “11th†shopping mall promotion nodes, a large proportion of consumers visiting the stores were consulting children's furniture. Solid wood accounted for more than 70%. It can be understood that parents generally feel that solid wood furniture is more environmentally friendly and healthier and safer for children." However, the overall quality of children's furniture is worrying. According to the statistical analysis conducted by the State Administration of Quality Supervision, Inspection and Quarantine (AQSIQ) on the national supervision and random inspection announcement of children's furniture products, in the three years from 2013 to 2015, 17 enterprises of the children's furniture manufacturing enterprises sampled were tested twice (including more than two times) Failed. Judging from the results of the inspections of children's furniture announced by the General Administration of Quality Supervision, Inspection and Quarantine of the State Administration of Quality Supervision and Inspection, the pass rate is not satisfactory. On January 22, 2016, the General Administration of Quality Supervision, Inspection and Quarantine announced the results of national supervision and spot checks on children's furniture product quality. The results showed that of the 56 batches of children's furniture sampled in the fourth quarter of 2015, 13 products did not meet the standard requirements, and 9 of the children's furniture were listed on the list because of warning signs, which accounted for nearly 70% of the total. Online shopping for children's furniture is more risky. Judging from the store's description of the product, it can be seen as “seeing the order and orderingâ€. The situation that consumers encounter the wrong goods can be found everywhere. Wood veneer can be seen by the naked eye instead of the solid wood, and the cheap wood is used instead of the expensive solid wood. "Scratching" is not easy for non-professionals to identify. Because online shopping furniture is mostly commodity, once the dispute needs to be returned, the cost of logistics and distribution will become a considerable expenditure. In addition, online shopping furniture installation and after-sales services also need to be strengthened. Consumer Watch Children's furniture consumption rights awareness is still weak Why do children's furniture become "blacklist" frequent visitors in the quality inspection of furniture category? The industry believes that the immature industry standard is one of the reasons for the failure of children's furniture products. In 2012, China had the first national standard for children's furniture, "General Technical Conditions for Children's Furniture." It can be seen that before 2012, children's furniture production has no standard. The entire industry is constantly adjusting and trial and error. Even if it is a national standard, it is constantly being revised. Secondly, there are many children's furniture brands that are transformed from adult furniture to children's furniture. In addition, many of the finished furniture brands have begun to embrace children's furniture. Although they are all furniture, children's furniture is more stringent than adult furniture in terms of production, auditing, and use. Because the group of children is children, children's furniture is more rigorous in terms of environmental protection, structure, and safety. In addition, the industry standards in the true sense also appeared in 2012, and in the continuous revision, children's furniture manufacturers also need to constantly follow the new national standard for product adjustment. This also caused a lot of children's furniture is always on the black list. Because, the production of children's furniture requires a more professional production model. As we all know, many consumers have weak awareness of rights protection. Even if they buy unqualified products, as long as the problem is not too big, they basically choose to keep one eye closed and save trouble. This is a simple matter. This allows manufacturers to relax their own requirements, ignoring the interests of consumers. “3.15 every day†is not a slogan, and consumers’ awareness of rights protection has been further strengthened, which in turn will promote the improvement of industry standards and manufacturers’ strict control of quality. If you want to know more information about child stroller crib information, child stroller crib manufacturer, baby carriage crib supplier, stroller crib purchase, stroller crib manufacturer, please visit China Stroller Crib Industry Network (/). 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